EII Academy

Description

The Cisco Certified Technician (CCT) - Cisco Customer Success Manager course is designed to equip participants with the knowledge and skills required to excel in the role of a Customer Success Manager (CSM) in the Cisco ecosystem. This course focuses on customer relationship management, ensuring customer satisfaction, and driving business outcomes. By completing this course, participants will gain the necessary expertise to effectively engage with customers, understand their needs, and drive successful adoption of Cisco solutions.

Objectives

· Understand the role and responsibilities of a Customer Success Manager (CSM) in the Cisco ecosystem.

· Develop skills to effectively engage with customers, build relationships, and ensure customer satisfaction.

· Gain knowledge of Cisco solutions and their value propositions to drive successful adoption.

· Learn customer success strategies, including onboarding, adoption, expansion, and renewal.

· Prepare for the Cisco Certified Technician (CCT) - Cisco Customer Success Manager certification exam.

Who should attend

· IT professionals aspiring to become Customer Success Managers in the Cisco ecosystem.

· Existing Customer Success Managers looking to enhance their skills and gain industry recognition.

· Sales professionals transitioning into customer success roles within the Cisco environment.

Course Duration and Schedule

Duration and Schedule

Curriculum

Lessons
Introduction to Customer Success Management
Building Customer Relationships
Understanding Cisco Solutions
Customer Success Lifecycle
Customer Success Metrics and Reporting