EII Academy

Description

The Microsoft Certified Dynamics 365 Fundamentals (CRM) course is designed to provide participants with a comprehensive understanding of the fundamentals of Dynamics 365 Customer Relationship Management (CRM). This course is aimed at individuals who are interested in gaining knowledge and expertise in managing customer relationships using Dynamics 365 CRM.

Objectives

· Provide an overview of Dynamics 365 CRM and its key features.

· Familiarize participants with the concepts and terminology used in Dynamics 365 CRM.

· Enable participants to understand the benefits and value of using Dynamics 365 CRM.

· Equip participants with the skills to navigate and use the various components of Dynamics 365 CRM effectively.

· Prepare participants for the Microsoft Certified Dynamics 365 Fundamentals (CRM) certification exam.

Who should attend

This course is suitable for the following individuals:

· Business professionals who are responsible for managing customer relationships and want to leverage Dynamics 365 CRM for better customer engagement.

· IT professionals who are involved in implementing or supporting Dynamics 365 CRM within their organizations.

· Sales and marketing professionals who want to enhance their understanding of customer relationship management using Dynamics 365 CRM.

· Individuals who are interested in pursuing a career in customer relationship management and want to acquire a foundational knowledge of Dynamics 365 CRM.

Available Languages

We offer this course in the following languages: Arabic, If you would like another language, please contact us and we will be happy to communicate with you

Course Duration and Schedule

Duration and Schedule

Curriculum

Lessons
Introduction to Dynamics 365 CRM
Getting Started with Dynamics 365 CRM
Working with Accounts and Contacts
Managing Sales and Opportunities
Managing Marketing Campaigns .
Providing Customer Service
Reporting and Analytics in Dynamics 365 CRM