EII Academy

Description

The Cisco Certified Technician (CCT) - Cisco Renewals Manager course is designed to equip administrators with the necessary knowledge and skills to effectively manage Cisco product renewals. Participants will gain a deep understanding of Cisco's renewals process, enabling them to efficiently handle customer contracts, licenses, and support agreements. Through practical examples and hands-on exercises, learners will develop the expertise required to streamline the renewal process, enhance customer satisfaction, and contribute to the success of their organization.

Objectives

· Understand the importance of Cisco product renewals and their impact on customer relationships and organizational growth.

· Familiarize yourself with the Cisco renewals process, including contract management, licensing, and support agreements.

· Develop skills to efficiently navigate the Cisco Renewals Manager interface and utilize its key features and functionalities.

· Learn effective strategies for managing customer contracts, handling renewals, and ensuring timely and accurate updates.

· Enhance your ability to provide exceptional customer service by addressing inquiries, resolving issues, and meeting customer requirements.

· Gain proficiency in generating reports and utilizing analytics tools to track renewals, identify trends, and make data-driven decisions.

· Strengthen your communication and collaboration skills to effectively engage with internal teams, partners, and customers throughout the renewals lifecycle.

Who should attend

This course is ideal for individuals who work as administrators or managers responsible for overseeing Cisco product renewals within their organizations. It is suitable for professionals in various roles, including:

· Renewals Managers and Administrators

· Customer Success Managers

· Account Managers

· Sales Operations Professionals

· Technical Support Personnel

· IT Managers or Network Administrators

Course Duration and Schedule

Duration and Schedule

Curriculum

Lessons
Introduction to Cisco Product Renewals
Cisco Renewals Process
Navigating Cisco Renewals Manager
Managing Customer Contracts
Efficient Renewal Handling
Customer Service Excellence
Reporting and Analytics
Collaboration and Teamwork