EII Academy

Description

The Microsoft Certified Dynamics 365 Field Service Functional Consultant Associate course is designed to provide participants with the knowledge and skills required to effectively utilize Dynamics 365 Field Service as an administrator. This course will cover various aspects of configuring and managing Dynamics 365 Field Service to optimize field service operations and enhance customer satisfaction.

Objectives

By the end of this course, participants will be able to:

· Understand the key concepts and features of Dynamics 365 Field Service.

· Configure and customize Field Service settings to meet specific business requirements.

· Effectively manage and schedule resources, including technicians and equipment.

· Utilize the Field Service mobile app for efficient on-site service delivery.

· Streamline service processes through automation and workflows.

· Analyze and interpret data using Dynamics 365 Field Service reporting and analytics.

· Integrate Field Service with other Dynamics 365 modules for seamless end-to-end operations.

· Prepare for the Microsoft Certified Dynamics 365 Field Service Functional Consultant Associate certification exam.

Who should attend

This course is ideal for professionals who wish to enhance their skills in Dynamics 365 Field Service and pursue a career as a functional consultant. The course is suitable for:

· Field Service administrators and managers

· IT professionals responsible for implementing and managing Dynamics 365 Field Service

· Consultants and system integrators working on Dynamics 365 Field Service projects

· Individuals interested in acquiring the Microsoft Certified Dynamics 365 Field Service Functional Consultant Associate certification

Course Duration and Schedule

Duration and Schedule

Curriculum

Lessons
Introduction to Dynamics 365 Field Service
Field Service Configuration and Customization
Resource Management
Service Order Management
Field Service Mobile App
Automation and Workflows
Reporting and Analytics.
Integration with Other Dynamics 365 Modules
Exam Preparation.